Refund Policy

Introduction

Welcome to RADIANTFLOW. We value your satisfaction and strive to ensure a positive experience with our services and products. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our refund policy.

Eligibility for Returns

To be eligible for a refund, you must request a return within 30 days of receiving the product. The product must be in the same condition that you received it, unused, and in its original packaging.

Non-refundable Items

Certain types of goods are exempt from being returned. Perishable goods, custom products, and personal care items cannot be refunded.

Return Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Once your return is approved, you will receive detailed instructions on how to proceed.
3. Ship the product back to us, and once we receive it, we will process your refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. This may take a few business days to reflect in your account.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our Refund Policy, please contact us at:

RADIANTFLOW Customer Support
Email: [email protected]
Phone: +234-123-4567